Terms & Conditions – apextransportsw.co.uk

Legal

Terms &Conditions

The terms that apply when you request a quote, book a journey, or use any part of our chauffeur, airport transfer or private tour service.

01 Who we are

Apex Transport (“Apex”, “we”, “us”, “our”) provides executive chauffeur, airport transfer and private tour services across Bath and the South West of England. This policy explains how we handle personal information collected through our website, our quote request form, and directly by phone or email when you book a journey with us.

02 Definitions

“Booking” means a confirmed journey, transfer or tour arranged with us, accepted once a deposit has been received.
“Journey” means the transport service itself, from the agreed pickup point to the agreed destination.
“Chauffeur” means the driver assigned by us to carry out your journey.
“Fare” means the total price quoted for your journey, inclusive of any deposit already paid.

03 Quotes & bookings

Quotes provided through our website form, by phone or by email are estimates based on the information you give us — pickup and drop-off locations, date, time, passenger and luggage numbers, and flight details where relevant. Prices are based on up to 4 passengers with 2 large suitcases and 2 backpacks or similar, picked up from the South West.

A booking is only confirmed once we’ve accepted your request and received the required deposit. We reserve the right to decline a booking, or to adjust a quote, where the details provided change or turn out to be inaccurate — for example, additional passengers, extra luggage, or a different pickup location.

04 Deposits & payment

A £50 deposit is required to secure all bookings unless otherwise agreed in writing. The remaining fare is payable to the chauffeur or in advance, as arranged at the time of booking. Bespoke and hourly journeys are charged at £80 per hour unless a fixed fare has been quoted.

Deposits and fares are processed through a third-party payment provider. We do not store your full card details ourselves. All prices are quoted in pounds sterling and include VAT where applicable.

05 Cancellations & changes

We don’t sell your personal information. We share it only where necessary to deliver your journey or run our business:

More than 48 hours’ notice — full refund of any deposit paid.
24–48 hours’ notice — deposit is retained to cover chauffeur allocation.
Less than 24 hours’ notice, or a no-show — the full fare may be charged, as the vehicle and chauffeur will have been reserved exclusively for you.

06 Flights & waiting time

For airport transfers, we monitor your flight in real time and adjust your pickup time automatically to reflect early or delayed landings, at no extra charge. A complimentary 45-minute wait is included after landing, or from the agreed pickup time for non-airport journeys.

Waiting time beyond this may be charged at our standard hourly rate, unless the delay is due to circumstances outside your control that you’ve made us aware of in good time.

07 Passengers & luggage

Standard fares cover up to 4 passengers with 2 large suitcases and 2 backpacks or similar. If your booking exceeds this, please let us know in advance so we can allocate the right vehicle — our Luxury MPV seats up to 6 with room for 4 suitcases. Additional passengers or luggage arriving on the day that we haven’t been told about may result in a revised fare, a second vehicle, or the chauffeur being unable to accommodate everyone safely.

Children travelling as part of a booking must be accompanied by a responsible adult, who is responsible for arranging any required child seats in advance.

08 Your responsibilities

Provide accurate pickup, drop-off, flight and passenger details at the time of booking.
Be ready at the agreed pickup point and time, or at arrivals for airport transfers.
Treat the chauffeur and vehicle with respect. We reserve the right to end a journey where a passenger’s behaviour is abusive, unsafe, or puts the chauffeur or vehicle at risk, without a refund.
Cover the cost of any damage caused to the vehicle by a passenger, beyond normal wear and tear.
Ensure smoking, vaping and the consumption of illegal substances do not take place in the vehicle at any time.

09 Our liability

We carry appropriate insurance for the carriage of passengers and their luggage. We’re liable for loss or damage that results directly from our negligence, but we don’t accept liability for:

Missed flights, connections or events caused by circumstances outside our control, including traffic, weather, or incorrect information provided by you.
Loss or damage to personal belongings left in the vehicle. Please check for your belongings before leaving the vehicle.
Indirect or consequential losses, such as loss of earnings or enjoyment, arising from a delayed or amended journey.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for any other liability that cannot be excluded under UK law.

10 Beyond our control

We won’t be responsible for delays or cancellations caused by events beyond our reasonable control, including severe weather, road closures, accidents, strikes, or vehicle breakdown. In these situations, we’ll do everything reasonably possible to get you to your destination safely and will keep you updated throughout.

11 Complaints & changes to these terms

If something falls short of the standard you expect, please get in touch as soon as possible so we can put it right. We aim to acknowledge complaints within 2 working days.

We may update these terms from time to time to reflect changes in our services or the law. The “last updated” date at the top of this page shows when it was last revised — please check back before booking if it’s been a while since your last journey with us.

This page is a starting template based on the information visible on your website and is provided for convenience, not legal advice. Before publishing, please have it reviewed by a solicitor to confirm it fully reflects your insurance policy, booking process and how your business actually operates.

12 Contact us

If you have any questions about this policy or how we handle your data, get in touch:

Apex Transport

City of Bath, United Kingdom · apextransportsw@gmail.com

This page is a starting template based on the information visible on your website and is provided for convenience, not legal advice. Before publishing, please have it reviewed by a solicitor or GDPR consultant to confirm it fully matches how your business actually collects, stores and processes data (including your specific payment processor, hosting provider and any analytics or marketing tools in use).

On this page

Itinerary

01

Who we are

02

Definitions

03

Quotes & bookings

04

Deposits & payment

05

Cancellations & changes

06

Flights & waiting time

07

Passengers & luggage

08

Your responsibilities

09

Our liability

10

Beyond our control

11

Complaints & changes

12

Status

Confirmed

Premium chauffeur, airport transfer and private tour services — professional transport & tours across Bath and the South West.

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