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FAQ's

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Deposit

Secures your date; the balance is paid on the day.
 

£50

Free airport wait

Counted from landing, not from your booked time.

45 min

Always running

No night, weekend or bank-holiday surcharge.

24/7

Passengers

Saloon for up to 4, MPV for up to 6 with luggage.

1–6

Send us the date, time, pick-up postcode and destination by phone, email or the quote form. We reply with the vehicle, the price and confirmation in writing — usually the same day. A deposit secures the date.
The earlier the better for airport runs and tours, especially in summer and over holidays. That said, we take short-notice work whenever a car is free — it is always worth calling.
A £50 deposit confirms the booking. The balance is settled on the day by card or cash. Business accounts can be invoiced monthly on request.
Yes. Tell us as early as you can and we will move the booking free of charge where the diary allows. Cancellations well ahead of the date are refunded in full; very late cancellations may retain the deposit.

Booking & payment

Nothing on your side. We track your flight from departure and adjust the pick-up automatically. The first 45 minutes after you land are complimentary, and we never charge you for an airline delay.
Inside the terminal at arrivals with a name board, unless you would rather be collected kerbside. Your driver helps with the luggage and walks you to the car.
Heathrow, Gatwick, Bristol, Birmingham, Exeter, Cardiff and Gloucestershire are all fixed-price from Bath. London City, Luton, Stansted, Southampton, Bournemouth and the cruise terminals are quoted on request.
We operate 24 hours a day, 365 days a year, with no night or weekend premium. Pre-dawn departures and midnight landings are routine work for us.

Airport transfers

Yes. You get one written price before you travel and that is what you pay — no meter, no surge pricing, no late-night surcharge. Tolls, parking and fuel are already included.
Airport arrivals include 45 minutes free after landing. For other pick-ups we allow a sensible grace period, and any longer wait is agreed with you in advance rather than added afterwards.
A return is quoted as two legs in one price, and it is usually the better value option because the diary is planned around both dates. Give us both times when you enquire.

Pricing

The Executive Saloon carries up to 4 passengers, and the Luxury MPV up to 6. Larger parties are arranged as more than one vehicle on a single quote.
The Saloon takes 4 passengers with 2 large cases comfortably; the MPV takes 6 with 4 large cases. Tell us the bag count when booking and we will put you in the right vehicle at a confirmed price.
Yes, with prior notice so we bring the MPV. Bulky or awkward items are never a problem when we know about them in advance.
Child and booster seats can be fitted on request at no extra charge. Let us know the ages and we will have the right seats installed before we collect you

Vehicles & luggage

Stonehenge, the Cotswolds, Bicester Village, Oxford, Cheddar Gorge, Salisbury and Longleat are our regular routes, plus bespoke itineraries anywhere in the South West.
Yes. Your driver and car are yours for the day — we wait at each stop, keep the luggage and bags secure, and adjust the plan as the day unfolds.
No — attraction admission is paid separately so you are not charged a mark-up. We are happy to advise on booking ahead and timed entry slots.

Tours & days out

Every driver is fully licensed with the local authority, DBS-checked and covered by full hire-and-reward insurance. Documents can be provided on request.
 
Yes. You get the driver name and vehicle details before the day — one named driver for your journey, not a dispatch lottery.
The fleet is serviced on schedule, valeted between every job and checked daily. Complimentary water, phone charging and climate control are standard in both vehicles.

Drivers & safety

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The short version

Our terms, in three lines

A £50 deposit, then nothing until the day

The deposit holds the car and the date. It comes off the total, and the balance is settled by card or transfer when you travel.

Deposits

Move a booking, free of charge

Plans change. Tell us as soon as you know and we will shift the date or time at no cost wherever the diary allows.

Changes

Airline delays are never your bill

We track the flight and rebuild the pick-up around it. You are not charged for time lost to the airline or to passport control.

 

Delays

Ready when you are

Send your date, postcode and destination — we will come back with a fixed price in writing, usually the same day.

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call +44 7926 565524